VP of Student Services & Success job with Calbright College

#VP of Student Services & Success job with Calbright College | 来源: 网络整理| 查看: 265

The Position

Title:VP of Student Services & Success

Position Type:Full time

Requisition No:23037

Category: Administration

Supervisor: President and Chief Executive Officer

Last Updated: March 2023

Job Purpose:Responsible for the design, implementation, and management of Student success efforts in support of access, inclusion, student retention, persistence, and completion

Location:Remote, various locations throughout California

Salary Schedule: EX-7, typical beginning range steps 1-3

Position Overview

The VP of Student Services & Success is responsible for designing, implementing, and providing on-going support for efforts that enhance the student experience across the student lifecycle to drive student access, inclusion, retention, persistence, completion, and career success. The position works collaboratively across the college and especially with the divisions of learning and instruction, workforce innovation and strategy, product and technology, and research and development in support of building a digitally-based, integrated learning and support experience across the student journey. The position will also coordinate the development and implementation of data-informed, equity-centered student support practices, policies and procedures that ensure an integrated experience for each student in a competency-based online environment.

Essential Job Duties and Responsibilities

The duties below are representative of the role and are not intended to cover all of the duties performed within the scope of work.

Leads vision, strategy, and execution for the Student Services & Success division. Provides leadership and management to ensure a comprehensive, seamless, and technology-enabled experience that meets the needs of a diverse range of adult learners, including programs, services, interventions and tools, focused on student success. This includes, but is not limited to, success and support programs across: admissions and records, academic success counseling, career services, outreach, enrollment services, student discipline, student engagement, veterans, DACA/Dreamers, accessibility services, student community, student leadership development, and other student support services and programs. Designs, develops and delivers student programs and services with an equity-based, human-centered design approach, in a digital environment consistent with goals of the college; provides leadership for evaluating and ensuring quality and efficacy in all aspects of the college’s student services. Recommends, develops and implements student services policies, procedures and practices which foster and promote student learning, persistence and success; recommends organizational structures, personnel and resources to ensure an equity-centered / learner-centered environment at all levels. Assumes leadership and responsibility for establishing an environment which promotes empathy and respect for students, faculty, and staff and recognizes initiative, innovation, and excellence.Collaborates cross-functionally with the Chief Product Officer, the Vice President of Learning and Instruction, and other team members around the college’s product roadmap and the design and improvement of data systems and feedback loops for tracking pace and progress of students with insight on outreach and support impact.Prepares appropriate reports; analyzes and evaluates student data around enrollment, retention, persistence, completion and career outcomes to better inform the creation, curation, and ideation of support services and personnel assignments.Working with the Manager of Student and Alumni Engagement and Relations, provides leadership for directing college-wide activities related to student due-process/judicial proceedings, including, but not limited to, writing appropriate policies and procedures and conducting investigations and hearings on student judicial matters. Provides leadership in maintaining an equity and learner-centered philosophy and focus for student services initiatives with a clear focus on successful student outcomes including: enrollment, program selection, retention, persistence, completion, job preparation, workforce placement, and/or transfer success. Provides leadership and oversees the application of the Americans with Disabilities Act to ensure all students have equal access to services.Supervises, develops, supports, evaluates, and holds accountable multiple direct reports, as well as provides leadership and oversight for the whole division. Maintains confidentiality of information exposed to in the course of business regarding students, supervisors or other employees. Works with the department leaders to ensure all team members are aware of and follow practices and processes when working with student data to ensure safety and privacy.Performs other related duties as assigned that support the objective of the position.

Knowledge, Skills, and Abilities

Demonstrated understanding of, and a commitment to the College’s mission and purpose, high-quality competency-based education, and student success.Knowledge and understanding of online learning and digital student support design. Knowledge and understanding of adult learner theory and programs, student learning outcomes theory and practice, current issues and trends in student development. Knowledge and demonstrated experience in employee supervision, training, evaluation principles, recognition, and progressive discipline, including demonstrated experience with appropriate organizational and management practices and processes and managing teams in a remote setting. Expertise in human-centered design, design thinking, design sprints, and other methodologies for solution development through empathy.Strong technology skills to support the delivery of student programs and services in an online environment. Ability to maintain accurate records and reports. Strong skills in analysis and visualization of data and supporting others in data use. Skill in establishing and maintaining collaborative working relationships with all segments of the college; ability to develop collaboration among diverse groups; and creative problem solving experience to lead and manage change. Strong interpersonal relations and customer service orientation, as well as familiarity/knowledge of mediation and/or conflict resolution strategies and methods. Ability to communicate effectively and lead in change management; skilled in presenting ideas and concepts orally, visually, digitally and in writing, including proper usage of grammar, spelling, punctuation, and vocabulary.Skilled in preparing and delivering presentations and training.Ability to work in a fast-paced environment with multiple projects and tasks prioritized by data and need.Commitment to inclusive and effective practices in cultivating collaboration, building teams, consulting with “end-users” (i.e. students) and stakeholders; Demonstrated respect, support, and encouragement of diverse and inclusive teams and decision-making. Knowledge of State and Federal regulations regarding the array of disciplines assigned, and/or comparable knowledge or experience in working in a regulated, consumer-based industry; ability to read, interpret, apply, and explain laws, guidelines, and regulations. Demonstrated ability to rethink existing constructs and barriers between academic learning and student support, services, and career preparation to design and deliver a seamless experience to achieve student and ultimately workplace success. Strong commitment to creating cultures of innovation and empathy and willingness to question traditional models through a growth mindset.Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, staff and faculty.

Minimum Qualifications

A Master's degree from an accredited institution; AND

Six (6) years of leadership experience reasonably related to the administrator's assignment that includes effectively managing teams, leading change, implementing large or complex projects, innovating solutions, and utilizing internal and external resources and stakeholders to advance organizational strategies, and significant responsibilities in one or more of the following areas: digital consumer products or experience delivery; academic administration within Student Services or comparable experience in a similarly regulated consumer industry or the public sector, matriculation services, outreach and recruitment, student discipline and grievances or consumer complaints, engagement and community building, or enrollment services.

Working Conditions and Travel

Calbright College is a statewide online college where all instruction and support are done via various online technologies both in person and remotely. Calbright College has administrative offices in Sacramento available for use. When working remotely, employees should be able and willing to use digital communication tools as used by the college, and have the ability to work on a computer for extended periods of time.Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Calbright College policies, procedures, and Title IX. Calbright College celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing Calbright College’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.Requires the ability to function in a remote online instructional environment performing work of primarily a sedentary nature. Requires the ability to use hearing and speech to make presentations to groups and carry on conversations over the phone and in-person. Requires speaking skills to communicate with staff and students in one-on-one and small group settings, on the phone, and to distinguish sound prompts from various types of equipment. Requires near visual acuity to read printed materials and computer screens. Requires sufficient hand/arm/finger dexterity to retrieve work materials, operate a personal computer keyboard, and operate standard office equipment. Requires the ability to lift and/or move up to 25 pounds.Work is performed indoors where minimal safety considerations exist.

Equal Employment Opportunity

Calbright College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, veteran status, disability or genetics. In addition to federal law requirements, Calbright College complies with applicable state and local laws governing nondiscrimination in employment.

Who We Are

Calbright College is one of California’s newest community colleges – the first statewide, online campus designed to bridge the gap between employers with unfilled positions and students who don’t have either the time or money to attend a traditional school. Our mission is to increase economic mobility and close equity gaps for working adults who lack easy access to traditional forms of higher education by offering online, flexible, affordable skills-based programs that provide tangible economic value for both working adults and hiring managers.

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