Warranty Promise

Money Back Guarantee

At DockCase, our priority is to make certain of your 100% satisfaction with your purchase. If you are dissatisfied with your purchase, you can return it to DockCase within 15 calendar days of receipt of item(s). Claims for damaged or missing items must be received within two business days of receipt of merchandise. All return items must be in new and unused condition, in original packaging.

One-Year Limited Warranty

All new* DockCase hardware products carry a One-year Limited Warranty from date of purchase against defects in materials and workmanship. (“New*" excludes product purchased on DockCase Certified Direct or any similar site.)

What Isn't Covered

The warranty will not cover product failure because you broke it (any defect or malfunction that is caused as a result of misuse, failure to follow operating instructions, abuse, or use with improper or faulty equipment). It doesn’t cover incidental damages. Also, the warranty isn’t any good after you open any product that isn't intended to be opened – please don't try and fix anything yourself. DockCase does not warranty or provide service or support for any of the third-party products.

Documentation

To help ensure warranty claims are for genuine DockCase products, our technical support department may require a receipt to complete your claim. If a receipt is required, you will be emailed requesting a copy be attached and sent to us via email.