Shure 舒尔

If you have a ULX-D system running version 1.5.6 or older and need to update to the latest, please follow this guide. ULX-D Update Troubleshooting

Verify that all components are powered on, check all the physical connections and cables, and verify that you are running the latest version of Shure Update Utility. Also be sure to select the correct Network Adaptor in Preferences. For additional troubleshooting steps, including correcting firewall issues, please see Shure Update Utility: Devices Don’t Display in our FAQ database.

Tip: If you receive a Windows Defender Firewall Pop-Up on first run, check the boxes to allow access for all networks (Domain Networks, Private Networks, and Public Networks).

When devices in the Update Devices tab constantly show "Discovering...", make sure your computer and your Shure hardware are configured for the same subnet. An easy way to fix this is to set all devices, including the computer, to Automatic or DHCP mode and then restart the Shure equipment to ensure it gets an IP address. A DHCP server on the network is not required, but it is fine if one is present. Model-specific instructions for accessing the network menu and configuring IP addresses are available in the Documentation Finder.

For additional troubleshooting steps, please see Shure Update Utility: Devices Appear as Discovering in our FAQ database.

An asterisk next to the current firmware version indicates a problem with the firmware installed on the device. First, try re-installing the current version. This may take several attempts. After the current version installs correctly, you may update to the new version as normal.

If all devices appear with a red dot, please review Shure Update Utility: All Devices Have Red Dot in our FAQ database.

If you need an older firmware version that is no longer available from within the SUU, you can visit our Firmware Archive

Note: To install firmware downloaded from outside the SUU, you must first download the desired .pack files and import them into SUU from the Firmware tab. You will then be able to install the desired firmware version as described above.