商务接待英语,酒店接待外宾时最常用到的英语

11、Sit down, please .Here is the menu. 请坐，给您菜单，先生。 May I take your order, sir? 您要点菜吗？ 12、What would you like to have, coffee or tea? 您要喝咖啡还是茶？ 13、Would you like to have any wine with you dinner? 您用餐时要喝点酒吗？ 14、Service hours are: （餐厅）供应时间是： 7:00a.m.to 9:00a.m.for breakfast. 早餐7点到9点。 11:30a.m.to1: 30p.m.for lunch. 午餐11点半到1点半。 6:30p.m.to 8:30p.m.for dinner. 晚餐6点半到8点半。 15、Here is the bill. Please sign it. 这是您的帐单，请签字。

what can I do for you?

1、Good morning(afternoon, evening), sir(madam) 早上（下午、晚上）好，先生（夫人）。 2、How do you do? 您好！（初次见面） Glad to meet you. 很高兴见到您。 3、How are you? 您好吗？ Fine, thanks. And you? 很好，谢谢。您好吗？ 4、Welcome to our hotel (restaurant, shop). 欢迎到我们宾馆（餐厅、商店）来。 5、Wish you a most pleasant stay in our hotel. 愿您在我们宾馆过得愉快。 6、I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。（客人刚入店时） I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快。（客人在饭店逗留期间） I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。（客人离店时） 7、Have a good time! 祝您过得愉快！ 8、***hotel, front desk. Can I help you? ***饭店，前厅。您找谁？ 9、Sorry, I've dialed the wrong number. 对不起，我拨错号了。 10、May I speak to your general manager? 能和你们总经理说话吗？ Speaking. 我就是。 11、Sorry, he is not in at the moment. 对不起，他现在不在。 Would you like to leave a message? 您要留口信吗？ 12、Pardon. 对不起，请再说一遍，好吗？ I beg your pardon. 对不起，请再说一遍，好吗？ 英语交流用语•祝贺用语 13、Congratulations! 祝贺您！ 14、Happy birthday! 生日快乐！ 15、Happy new year! 新年快乐！ 16、Merry Christmas! 圣诞快乐！ 17、Have a nice holiday! 假日快郑?/P> 18、Wish you every success! 祝您成功！ 答谢和答应语: 19、Thank you (very much). 谢谢您（非常感谢）。 20、Thank you for your advice (information, help) 感谢您的忠告（信息、帮助）。 21、It's very kind of you. 谢谢，您真客气。 22、You are welcome. 不用谢。 23、Not at all. 不用谢。 Don't mention it. 不用谢。 24、It's my pleasure. 非常高兴为您服务。 (With pleasure.) (My pleasure.) 25、I am at your service. 乐意为您效劳。 26、Thank you for staying in our hotel. 感谢您在我们酒店下榻。 27、I'm sorry. 很抱歉。 28、Excuse me. 对不起。 29、I'm sorry, It's my fault. 很抱歉。那是我的过错。 30、Sorry to have kept you waiting. 对不起，让您久等了。 31、Sorry to interrupt you. 对不起，打扰您了。 32、I'm sorry about this. 对此表示抱歉。 33、I apologize for this. 我为此道歉。 34、That's all right. 没关系。 35、Let's forget it. 算了吧。 饭店英语交流用语•征询和指路用语 36、Can(May)I help you? 我能帮您什么吗？ Yes, please. 好的。 37、What can I do for you. 我能为您干点什么？ 38、Is there anything I can do for you? 有什么能为您效劳的穑?/P> 39、Just a moment, please. 请稍等一下。 40、May I use your phone? 我能借用您的电话吗？ Certainly. 当然可以。 Yes, of course. 然可以。 41、Go upstairs/downstairs. 上楼/下楼。 42、It's on the second (third) floor. 在二（三）楼。 43、Excuse me. 对不起。 Where is the washroom (restroom, elevator)? 请问盥洗室（休息室、电梯）在哪儿？ This way, please. 请这边走 Turn left /right. 往左转/右转。 45、It's in the lobby near the main entrance. 在大厅靠近大门。 46、It's in the basement at the end of the corridor. 在地下室走廊尽头。 7、Mind/(Watch)your step. 请走好。 48、Please be careful. 请当心。 49、Please don't leave anything behind. 请别遗忘您的东西。 50、Don't worry. 别担心。 51、Take it easy. 放心好了。 52、Please don't smoke here. 请不要在这边抽烟。 53、Goodbye. 再见。 54、See you late. 再见。 55、Good night. 晚安。 56、See you tomorrow. 明天见。 57、Goodbye and thank you for coming. 再见，谢谢您的光临。 58、Goodbye and hope to see you again. 再见，希望再见到您。 59、Have a nice trip! 一路平安！ 60、Wish you a pleasant journey! Good luck! 祝您旅途愉快！祝您好运！

店英语交流用语•前厅和客房部用语 1、Have you a reservation? 您预定过了吗？ 2、May I know your name and room number? 您能告诉我您的名字与房间号吗？ 3、Here is your room key. 给您房间钥匙。 4、Please pay at the cashier's desk over there. 请去那边帐台付款。 5、Are these your baggage? 这些是您的行李吗？ May I take them for you? 我来帮您拿好吗？ 6、Housekeeping, may I come in? 客房服务员，我可以进来吗？ 7、Leave your laundry in the laundry in the laundry bag behind the bathroom oor. 请把要洗的东西放在浴室门后的洗衣袋中。 8、I hope I'm not disturbing you. 我希望没有打扰您。 9、One moment, madam. I'll bring them to you right away. 等一会儿，夫人。我马上送来。 10、I'll send for an electrician( doctor...) 我给您请电工（大夫……）。 餐饮部： 11、Sit down, please. Here is the menu. 请坐，给您菜单，先生。 May I take your order, sir? 您要点菜吗？ 12、What would you like to have, coffee or tea? 您要喝咖啡还是茶？ 13、Would you like to have any wine with you dinner? 您用餐时要喝点酒吗？ 14、Service hours are: （餐厅）供应时间是： 7:00a.m.to 9:00a.m.for breakfast. 早餐7点到9点。 11:30a.m.to1: 30p.m.for lunch. 午餐11点半到1点半。 6:30p.m.to 8:30p.m.for dinner. 晚餐6点半到8点半。 15、Here is the bill. Please sign it. 这是您的账单，请签字。 店英语交流用语•销售用语 1、What kind of rooms(foods) would you like to have? 您需要什么样的房间（吃什么样的菜）？ 2、Here is a brochure of our hotel and tariff. 这是介绍我们饭店的小册子和价目表。 3、We'll give you a 10%(ten percent ) discount. 我们给您九折优惠。 4、We'll offer tour guides complimentary breakfasts. 我们给陪同提供免费早餐。 、We accept your terms. 我们接受您的条件。 6、May I introduce myself? 让我介绍我自己。 7、May I present you a litter souvenir? 请接受我们的一点小纪念品。 、Let's drink to our friendship! 为我们的友谊干杯！ 9、Let me propose a toast to the health of our guests! 建议为在座客人的健康干杯！ 10、Cheers!(Bottoms!) 干杯！ 11、How do you like Chinese food? 您喜欢中国菜吗？ 12、What do you think of our service? 您对我们的服务有什么意见？ 13、Thank you for your comments(compliment, suggestions). 谢谢您给我们提的意见（赞扬、建议）。 14、I'm afraid it's against the hotel's regulations. 这是违反饭店规章制度的。 15、In our hotel we don't accept tips. 我们饭店是不收小费的。 It's our pleasure to serve our guests well. 我们为能为客人服务好而感到高兴。 Thank you all the same. 然而，还是要谢谢您。 16、I'm afraid you'll have to pay for the damage. 您必须赔偿。 17、Thank you for telling us about it. 谢谢您告诉我们 I'll look into the mater right away. 我马上去处理这件事情。 18、I assure you it wont happen again. 我保证此类事情不会再发生。 19、Please don't worry, sir (madam) 先生（夫人），请不必担心。 I will send someone up to your room right away. 我马上派人到你的房间去。 20、I can't guarantee anything, but I'll try my best. 我不能保证，但我会尽力而为。 21、What can I show you. 您要买什么？ 22、How do you like this fashion (color, size, design )? 您喜欢这种款式（颜色、尺寸、图案）吗？ 23、The extra large size of this color is out of stock. 这种颜色的特大号已经卖完了。 Please try us again tomorrow. 请明天再来看看。 24、They are altogether 175(one hundred and seventy-five) Yuan. 共计175元。 You may pay in cash or with credit card. 您可以付现金也可以用信用卡。 25、You have made a good choice, you have very good taste. 您真会买东西，眼力真好。 馆英语•预订房间 1．I'd like to book a double room for Tuesday next week. 下周二我想订一个双人房间。 2．What's the price difference? 两种房间的价格有什么不同？ 3．A double room with a front view is 140 dollars per night, one with a ear view is 115 dollars per night. 一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。 4．I think I'll take the one with a front view then. 我想我还是要阳面的吧。 5．How long will you be staying? 您打算住多久？ 6．We'll be leaving Sunday morning. 我们将在星期天上午离开。 7．And we look forward to seeing you next Tuesday. 我们盼望下周二见到您。 8．I'd like to book a single room with bath from the after-noon of October to the morning of October 10. 我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。 9．We do have a single room available for those dates. 我们确实有一个单间，在这段时间可以用。 10．What is the rate, please? 请问房费多少？ 11．The current rate is $ 50 per night. 现行房费是50美元一天。 12．What services come with that? 这个价格包括哪些服务项目呢？ 13．That sounds not bad at all. I'll take it. 听起来还不错。这个房间我要了。 14．By the way, I'd like a quiet room away from the street if the is possible. 顺便说一下，如有可能我想要一个不临街的安静房间 8．I want a double room with a bath. 我要一间有浴室的双人房。 29．How much a day do you charge? 每天收费多少？ 30．It is hundred yuan a day including heating fee, but excluding service harge. 一百元一天，包括供暖费但不包括服务费。 31．It's quite reasonable. 收费十分合理。 32．How long do you intend to stay in this hotel? 您准备住多久？ 33．Have you got through with the check-in procedure? 你是否已经办妥住宿登记手续？ 34．Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning? 我能为我的朋友预订一间单人房吗? 他将于明天早上到达上海。 35．Would you mind filling in this form and pay a hundred yuan in advance or him. 请填好并预付一百元钱。 36．This is a receipt for paying in advance. Please keep it. 这是预付款收据，请收好。 37．Have you any vacant (spare) room in the hotel? 旅馆里有空余房间吗？ 38．Sorry, we have no vacant (spare) room for you. But I can recommend ou to the Orient Hotel where you may get a spare room. 对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。 39．Good afternoon, my room number is 321. Any mail for me? 下午好！我的房号是321。有我的信吗？ 40．Yes. You have two letters and one telegram, also a message was left y a lady before one hour. 有的。您有两封信和一封电报，一小时前有一位小姐来电话留言给您。 41．I'll mail a letter to U.S.A.by airmail. 我要寄一封航空信到美国。 42．How much do I have to pay for you? 我要付多少钱？ 43．A letter generally mails to America-Europe-Africa by airmail. First 0 grams is 20 yuan. 通常一封寄到美国、欧洲、非洲的航空信，20克收费20元。 Words and Expressions heating fee 供暖费 exclude vt.把……排除在外 reasonable a.价钱公道的，不贵的 fortnight n.十四日，两星期 procedure n.过程，步骤，程序 check－in procedure 住宿登记手续 registration n.登记，注册 deluxe suites 豪华套房 宾馆英语•在接待处 (2) 44．Yes, we do have a reservation for you. 对了，我们这儿是有您预订的房间。 45．Would you please fill out this form while I prepare your key card for ou? 请您把这份表填好，我同时就给您开出入证，好吗？ 46．What should I fill in under ROOM NUMBER? “房间号码”这一栏我该怎么填呢？ 47．I'll put in the room number for you later on. 过会儿我来给您填上房间号码。 48．You forgot to put in the date of your departure. 您忘了填写离店日期了。 49．And here is your key, Mr.Bradley. Your room number is 1420. 给您房间的钥匙，布拉德利先生。您的房间号码是1420。 50．It is on the 14th floor and the daily rate is $90. 房间在14层，每天的房费是90美元。 51．Please make sure that you have it with you all the time. 请务必随时带着它。 52．My business negotiation has progressed much more slowly than I had expected. 我的业务谈判进行得比我原先预料的慢了许多。 53．I wonder if it is possible for me to extend my stay at this hotel for two days. 我想知道是否可以让我在这儿多呆两天。 54．I'll take a look at the hotel's booking situation. 我来查看一下本店房间的预订情况。 55．I'm glad that we'll be able to accept your extension re-quest. 很高兴我们有办法接受您延长住宿的要求。 56．But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights. 不过，恐怕最后两天我们得请您搬到别的房间去。 57．We have already let your room to another gentleman. 我们已经把您住的房间租给了另外一位先生。 58．That's no problem at all. 没问题。

前台接待英文是：receptionist receptionist 英 [rɪ'sepʃ(ə)nɪst] 美 [rɪ'sɛpʃənɪst] n. 接待员；传达员 短语 Spa Receptionist 水疗接待 ; 水疗接待员 ; 水疗前台接待 ; 水疗中心接待员 Medical Receptionist 医疗接待师 ; 医疗接待员 Receptionist Position 售后接待 扩展资料 同近义词 1、greeter ['ɡritɚ] n. （在酒店、超市等门口迎接顾客的）接待员 短语 Graphical Greeter 图形登入画面 Greeter Service 迎宾服务 sales greeter 销售招待员 2、dest clerk n. 接待员 例句 The dest clerk of black Internet bar is very careful, the reporter beat the door of period of time outside the door, ability has a response inside. 黑网吧的接待员十分小心，记者在门外敲了一段时间的门，里面才有回应。

前台接待访客常用会话（1）

许多规模比较大的公司都有一个接待员，我们通常叫前台。The work of a receptionist is interesting and varied. 前台的活可是不少。The work is also important because the receptionist is the first person visitors see when they come to a firm. So the receptionist gives them the first idea of the firm.

我们来看看Rose 这位前台是怎样接待来访客人的吧。Rose is a receptionist at Modern Office limited. In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at 11:30.

ROSE: Good morning. Can I help you?

MR HUSSEIN: Good morning. Is this Modern Office Ltd.?

ROSE: Yes it is.

MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30.

ROSE: May I have your name, please?

MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company.

ROSE: Let me see... Ah yes, Mr Hussein.Please take a seat, Mr Hussein. I'll tell the Manager's Secretary you are here.

(DIALS)

MARIA: Mr Shelli's Office.

ROSE: Hello Maria, this is Reception. Mr Omar Hussein is here. He has an appointment with Mr Shelli at 11.30.

MARIA: Mr Omar Hussein?

ROSE: Yes, he's from the Gulf Trading Company.

MARIA: Oh, yes, that's right. I'll come and fetch him now.

ROSE: Thanks. (REPLACES PHONE) Mr Shelli's secretary is coming down now.

MR HUSSEIN: Thank you.

MARIA: Mr Hussein?

MR HUSSEIN: Yes, that's right.

MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office.

前台接待访客常用会话（2）

一般的访客都是提前有预约的。但也有些没有预约的“不速之客”。这个时候前台应该怎样接待这些客人呢？我们看看Rose 是怎么做的吧！

The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli.

MR LI: Good morning.

ROSE: Good morning. Oh, Mr Li. How are you? '

MR LI: I'm fine, thanks, and you?

ROSE: Oh, busy as usual. Do you want to see Mr Shelli?

MR LI: Yes, please.

ROSE: Have you an appointment?

MR LI: Er... No, I haven't. You see, I only arrived in the country this morning.

ROSE: Well, I know he's busy at the moment but I'll ask his secretary when he'll be free. Please sit down.

MR LI: Thank you.

(DIALS)

MARIA: Mr Shelli's office.

ROSE: Oh, hello Maria. It's reception again. I have Mr Li here. He hasn't an appointment but he'd like to see Mr Shelli. When will he be free?

MARIA: Let me see ... Well, Hmmm, he'll be free about 12.30. Can Mr Li wait?

ROSE: Mr Shelli will be free about half past twelve. Can you wait?

MR LI: What's the time now?

ROSE: It's nearly 12: 00.

MR LI: Oh that's fine. I'll wait.

ROSE: (TO MARIA) Maria, Mr Li will wait.

MR LI: Right. I'll fetch him when Mr Shelli's free.

ROSE: Thanks. (REPLACES PHONE) (TO MR LI) She'll come and fetch you later.

MR LI: Thank you.

ROSE: Where are you staying, Mr Li?

MR LI: At the Plaza.

ROSE: The Plaza?

MR LI: Yes, I usually stay there.

前台接待访客常用会话（3）

公司里常来的客户一般前台都熟悉。当然，也会有陌生人来造访。这不，Mr Lefere 来造访 Mr Ballito 了。且看Rose如何处理。

MR LEFERE: Good morning.

ROSE: Good morning. Can I help you?

MR LEFERE: Er, yes. I have an appointment with Mr Ballito at a quarter past ten.

ROSE: May I have your name please?

MR LEFERE: Paul Lefere… from the International Hotel Group.

ROSE: Thank you. Please take a seat, Mr Lefere, and I'll phone Mr Ballito's office.

(DIALS)

OPAL: Mr Ballito's office.

ROSE: Hello, Opal. This is Reception. Mr Lefere is here for his 10:15 appointment.

OPAL: Oh yes Rose. Mr Ballito's expecting him. He is in Room 9 on the first floor.

ROSE: Thanks. (REPLACES PHONE) MR Lefere, would you please go up to Room 9 on the first floor. Mr Ballito's expecting you.

MR LEFERE: Room 9 on the first floor.

ROSE: That's right. The stairs are on the left.

MR LEFERE: Thank you.

其实想要有好的英语学习效果 老师水平是关键 欧美人士比东南亚好很多，口语标准非常重要，要多听多比较，不然学出口音就难改了。之前我咨询了很多家 比较介钱以及试听过后的感觉.好.，我选择了ABC天卞英语中心，他们是专门做企业辅导的，推荐可以去试听一下。A＝你B＝BossA: Good morning Mr.Smith, How's going?B: Great George! You doing ok?A:Fantstic! So you enjoyed your flight? Everytng doing ok there?B: What can I , the plane is just awesome!A:Mr.Smith, welcome aboard our Rolls-Royce, I’m sure you will enjoy the trip with us as well.In the carB: so is everytng all ready? Hotels? and every other tngs?A: All ready sir! The only tng we need here, is you.B: Good to hear.HotelA: hello, here is mr.Smith of XXX, is the room ready yet?Waiter: Yes it’s all ready for Mr.Smith. Here is the key for the Royal Room on the top floor.A: Thank you. (To Mr.Smith) Ts way please sir.B: What did you guys get for me?A: the one that only the US president can get. We got it for you! Enjoy!DinnerB: tell me sometng Gorge: how’s your wife doing?A: Well, she’s doing ok, thank you for asking, I’m going to be a father.B: OMG! Congratulations! So how’s the work, did you contact the XXX yet? The contract that we had with XXX last year, it will end ts July, did they show any interest keep doing it?A: Well the tng is: XXX is almost broke, so they can’t do it anymore.B: That’s so sad. We have to find another company.A: But they they said they were so broke that they had to sell the company, maybe you could help them?B: Sell it? For how much?A: I’m guessing it’s around 10 million US dollars.B: that’s cheap. I can make 1 million per week. It sounds good. Call them tell them we are very happy doing business with them. A: Alright then.AirportB: The flight number...seat...eh... is everytng alright?A: Yes sir, you are ready to aboard.B: good to see you George. see you next time. By the way, thanks for telling me about XXX’s company, very helpful.A: Anytime sir! have a safe flight!B: take care George Wilson!A: Bye Kyle Smith!

Receiving a walk-in guest. 为散客登记

　　How many people do you have ，XX Mr./Mrs.? 先生/小姐，请问您有几位？ 　　What kind of room do you prefer，XX Mr./Mrs. Please ? XX先生/小姐，请问您想要哪种房间？ 　　Just a moment, I have to check if there’s a room available XX Mr./Mrs. 　　XX先生/小姐，请稍等，我看看有没有空房。 　　Here is a brochure of our hotel and our tariff, XX Mr./Mrs. 先生/小姐 给您我们酒店介绍和价目表。 　　We’ll give you a 10% discount, XX Mr./Mrs. XX先生/小姐，我们给您九折优惠。 　　Would you like to register, please? XX Mr./Mrs. XX先生/小姐，请您登记，好吗？ 　　You have to register individually, please. XX Mr./Mrs. XX先生/小姐，请您们分开登记，好吗？ 　　Would you fill in this registration form, please? XX Mr./Mrs. XX先生/小姐请您填一下登记表。 　　Would you please put your nationality there, sir? 先生，请您将您的国籍写在这儿。 　　Would I ask you to put your name in block capital? XX Mr./Mrs. 　　XX先生/小姐请用大写字母写您的名字，好吗？ 　　May I have your occupation, please? 请问您的职业？ 　　Would you sign your name, please? /I’ll need your signature. XX Mr./Mrs. XX先生/小姐，请签名。 　　Would I see your passport, please?/Sir, would you mind showing your passport? XX Mr./Mrs. 　　XX先生/小姐，能出示一下您的护照吗？ 　　I’m afraid your room is not ready yet. Would you mind waiting, please? XX Mr./Mrs. 　　XX先生/小姐，恐怕您的房间还没收拾好，希望您不介意在这里等一下。 　　How would you like to pay by cash or credit card，XX Mr./Mrs. ? XX先生/小姐,请问您是现金或是信用卡付款？ 　　How long will you stay here，XX Mr./Mrs.? XX先生/小姐，您准备在我们酒店住多久？ 　　How would you like to settle you Account? In cash or by credit card? XX Mr./Mrs. 　　XX先生/小姐，您付现金还是用信用卡付账？ 　　Please pay at the cashier over there，XX Mr./Mrs. XX先生/小姐，请到那边的收银台付款。 　　Would you mind filling out this form while I prepare your keycard? XX Mr./Mrs. 　　XX先生/小姐，在我准备钥匙卡的时候，您能填一下这张表吗？ 　　May I have your passport so that I can fill in you visa number and place of entry , xx Mr./Mrs. 　　XX先生/小姐，能用一下您的护照填一下您的签证号码和入境口岸吗？ 　　Would you tell me your departure date? / What time will you check out? XX Mr./Mrs. 　　XX先生/小姐能告诉我您的离店日期吗？ 　　Our rack rate is RMB 498，XX Mr./Mrs.. XX先生，我们的门市价格是498元。 　　The room rate for a double room is RMB 368 plus 15% service charge, not including breakfast. XX Mr./Mrs. 　　XX先生/小姐，双人房是368元加上15%的服务费，不包括早餐。 　　I have to ask you to pay RMB1500 for deposit，XX Mr./Mrs.. XX先生/小姐，您需要付1500元人民币作为押金。 　　As a hotel policy, we require one day’s room charge as deposit for guests without a reservation. 　　按酒店规定，没有预订的客人得付一天房费作为押金。 　　Would you like a smoking or non-smoking room , XX Mr./Mrs.? 　　XX先生/小姐，您需要一间吸烟房还是不吸烟房？ 　　XX Sir/Madam, you room number is 2103. This is your room key. The rate is RMB 498 for one night, no service charge. And the bellboy will show you to your room. Have a nice stay. 　　XX先生/小姐，您的房间号码是2103。这是您的房间钥匙，房间是498元每晚，免服务费。行李生会带您去房间的，祝您愉快。 　　Please remember to return your key before you leave our hotel , XX Mr./Mrs. 　　XX先生/小姐，在您离开酒店前，请记住归还钥匙。 　　Sir, Here is your room key and room card for you. And your room rate includes one buffet breakfast in the western restaurant. 　　先生，这是您的房间钥匙和房卡，您的房费包括西餐厅的一次（自助）早餐。 　　The check-out time is postponed to 2:00pm/ You can check out before 2:00 pm tomorrow. XX Mr./Mrs. 　　XX先生/小姐，我们的退房时间延迟到下午2：00。 　　XX Mr./Mrs. Would you please sign your name here? XX先生/小姐，请您签一下名？ 　　XX Mr./Mrs. May I confirm your departure date , Please ? XX先生/小姐，能确认一下您的离店日期吗？ 内容提要：Registering a tour group 为团队登记 XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐，请问谁是领队？ Id like to reconfirm your reservation and the schedule for the period of yo

　　Registering a tour group 为团队登记 　　XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐，请问谁是领队？ 　　I’d like to reconfirm your reservation and the schedule for the period of your stay. XX Mr./Mrs. 　　XX先生/小姐，我想确认一下贵团的预订和日程。 　　Is there any change in the number in your group ，XX Mr./Mrs.? XX先生/小姐，您的团队人数有变化吗？ 　　You have made a reservation for 14 double rooms and 6 single rooms. Here is the rooming list, is that right? XX Mr./Mrs. 　　XX先生/小姐，您们预订了14个双人间和6个单人间。 这是住房名单，对吗？ 　　XX Mr./Mrs. Here are the room keys and breakfast vouchers. XX先生/小姐，这是房间钥匙和早餐券。 　　XX Mr./Mrs. Your check out time is 8:00 a.m. on the 16th. Has there been any change in your schedule? We’ll arrange a morning call at 6:30 am. 　　XX先生/小姐，您们是16日早8：00离店，日程有变化吗？我们安排早6：30叫早。 　　XX Mr./Mrs. If there is any change, Would you notify the Front Desk, please? 　　XX先生/小姐，如有变化，请通知前台。

1、Good morning/afternoon! 早上好/下午好 2、Hi! Can I help you?/How can I help you?/Are you being helped? 您好!你有什么事吗? 3、Did you make an appointment with him/her? 你跟他/她预约了吗? 4、What's your name? 你叫什么名字? 5、How to spell your name? 怎么拼写你的名字? 6、May I see your ID, please? 你有证件吗? 7、Give me one second please. 请稍等 8、One moment please, let me call him/her first. 稍等,我给他/她打个电话. 9、I'm sorry. He is busy right now. Would you like to call back later? 对不起.他正忙.您过一会再打来好吗? 前台接待： 前台接待，又叫行政前台，归属公司行政部管辖，它是现代企业职位之一，通常主要负责客户的来访及登记、电话转接等事务。 前台接待相关工作： 迎候来宾、判断来宾意向并与接待、办理相关手续、接听来电、回访常见问题。 岗位职责： ⒈服从接待处经理、主任之工作安排。 ⒉异常特殊事情必须向上级汇报。 ⒊随时接受上司委派之任何工作。 ⒋做好关于客人资料之收集和存档工作，并对有关资料进行核查。 ⒌接待宾客、及时处理客人在酒店内遇到的困难和要求，提供相应的服务和必要的协助。 ⒍提供查询服务，但切记不要随便将客人资料告知他人。 ⒎打印各种营业报表。 ⒏注意酒店内的各种宣传活动。 ⒐推销客房及酒店各项设施及服务。 ⒑参加接待员例会，有问题及时解决，发扬主人翁精神和责任感。

Good morning(afternoon,evening),sir(madam) 早上（下午、晚上）好,先生（夫人）. Glad to meet you.很高兴见到您. Welcome to our hotel (restaurant,shop).欢迎到我们宾馆（餐厅、商店）来. Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快. Have you a reservation?您预定过了吗? May I know your name and room number?您能告诉我您的名字与房间号吗? Here is your room key.给您房间钥匙. Are these your baggage?这些是您的行李吗? May I take them for you?我来帮您拿好吗? Housekeeping,may I come in?客房服务员,我可以进来吗? Leave your laundry in the laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中. I hope I'm not disturbing you.我希望没有打扰您.

（一）在正式的英语表现里，疑问基本句型可分为下列四种： 1. May I ~ 2. Could you ~ 3. Would you ~ 4.Shall I ~? 只要理解这四种基本的句型，就可以处理大部分业务上的状况。 1．自己要做什么事时，就使用May I ~ May I have your name, please? 请问尊姓大名 May I have your check-out time, please? 请问您什么时候结帐离开？ May I see your passport, please? 请让我看一下您的护照好吗？ May I know your nationality, please? 请问您的国籍是什么？ 2． 麻烦客人时，可使用Could you ~ Could you fill out the form, please? 请您填写这张表格好吗？ Could you write that down, please? 请您写下来好吗？ Could you draft the fax, please? 请您写下传真的草稿好吗？ Could you hold the line, please? 请不要挂电话好吗？ 3．询问客人的喜好或是做什么时，可使用Would you ~ Would you like tea or coffee? 请问您要喝茶还是咖啡？ Would you like to take a taxi? 请问您要搭计程车吗？ Would you mind sitting here? 请问您介意坐在这里吗？ ** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。 When would you like to visit Foshan? 请问您想要何时参观佛山？ When would you like to have lunch? 请问您想在哪里用餐？ What time would you like to eat? 请问您想何时用餐？ Who would you like to contact? 请问您想和谁联络？ Which kind of room would you prefer? 请问您喜欢哪一种房间？ How would you like to settle your bill? 请问您的账单如何处理？ How long would you like to stay? 请问您要逗留多久？ How many tickets would you like to buy? 请问您要买几张票？ 4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~? Shall I draw the curtains? 请问需要我把窗帘拉上吗？ Shall I draw you a map? 请问要我为您画一张地图吗？ Shall I make the reservation for you? 请问要我为您安排预约吗？ （二）招呼语 Good morning. (用于中午以前) Good afternoon. (用于中午至下午六点以前) Good evening. (用于下午六点过后) 在这些招呼语的后面接句子，例如： Good morning, sir. Are you checking-out? 早上好，先生，请问您要退房吗？ Good afternoon, sir. Welcome to FOSHAN Electrcical Hotel. 中午好，先生，欢迎光临佛山电子宾馆 Good evening, Ms. May I help you? 晚上好，小姐，请问我能为您服务吗？ 后面也可以接上自己酒店名称、部门名称，如： Good morning, sir. This is the Front Desk. May I help you? 早上好，先生。这里是服务台，请问您需要服务吗？ （三）回答 1.一般性的回答 I see, sir. 我明白了，先生。 Certainly, sir. 好的，先生。 2.请对方再等一会儿 Just a moment, please. 请稍等。 Thank you for waiting. 您久等了，先生。 I am very sorry to have kept you waiting. 很抱歉让您久等了。 Could you wait a little longer, please? 请您稍候好吗？ 3.要麻烦客人或是拒绝客人的要求时 拒绝客人时，不要一口回绝说“No.”，要委婉一些。 I am afraid I can’t do that. 不好意思，我恐怕没办法那样做。 Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。 4.道歉 如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。 I am very sorry for the delay. 很抱歉延误了时间 I am very sorry for the inconvenience. 很抱歉造成您的不便。 I would like to apologize for the mistake. 为这个错误我深致歉意。 5.客人对自己说“Thank you.”时回答 You are welcome. 不客气。 Thank you, sir. 谢谢您，先生。 Thank you very much. 非常感谢您。 6.交给客人某些东西时，可以说 Here you are. 您要的东西在这里。 Here is your room key. 这是您的房间钥匙。 Here it is. 这是您的东西。 7． 当客人准备离开时，可以说： Have a nice day. 祝您有美好的一天。 Please enjoy your stay 祝您住宿愉快。 We hope to see you again soon. 希望不久能再次见到您。 Thank you for staying with us. 谢谢光临。 8．当客人的英语难以理解时 面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。 Pardon? 对不起？ Pardon me? 对不起？ I beg your pardon? 对不起请再说一遍好吗？ Could you repeat that, please? 请您重复一遍好吗？ 若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如： Excuse me, sir. Do you mean you lost your room key？ 不好意思，先生，您是说您丢了房间的钥匙？ 电话英语的应对 1． 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如： “Hello, this is Information Desk.” 您好，这里是问询处。 “Information Desk speaking. May I help you?” 问询处，请问您要服务吗? 2.打错电话时 如果是外线打错时，可以回答： I am afraid you have the wrong number. 不好意思，您打错电话了。 This is the FOSHAN Electrcical Hotel, 这里是佛山电子宾馆. 如果是总线转错内线时，可以回答： This is Room Reservations. I’ll transfer your call to Restaurant Reservations. 这里是客房预约处，我帮您转接到餐厅预约柜台。 3.当负责的工作人员不在时 I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m. 不好意思，林先生现在外出。他应该会在下午5点左右回来。 I am afraid Mr.Hao is on another line. Could you hold the line, please? 不好意思，郝先生正在讲电话。请您在线上稍侯好吗？ I’ll tell him to call you back when he returns. 他回来时，我会请他回电。 May I have your name and phone number, please? 请告诉我您的大名和电话好吗？ 4.当会话结束时 结束电话中的对话时，不可以简单说“bye-bye”,最好说： Thank you for calling. 感谢您的来电。 You are welcome, sir. 先生，不客气。 We look forward to hearing from you. 我们静候您的佳音。 Please contact me if you have any further questions. 如果您有任何其他问题，请和我联络。