Trouble Codes

ATTENTION: If trouble code is showing on the machine control panel, kindly restart the machine by turning OFF the main power for 10 seconds and turn it back ON after. If still have the same error, kindly proceed to do a Trouble Reset on the machine. If you're getting the same error after Trouble Reset, kindly contact the Customer Support number for onsite support to check the machine.

C0002

聽Paper feed communication error

C0106

聽Tray 3/LCC paper feed motor turning at abnormal timing (When PC-110, PC-210 or PC-410 is installed)

C0107

聽Tray 3/LCC vertical transport motor turning at abnormal timing (When PC-110, PC-210 or PC-410 is installed)

C0108

聽Tray 4 paper feed motor turning at abnormal timing (When PC-210 is installed)

C0109

聽Tray 4 vertical transport motor turning at abnormal timing (When PC-210 is installed)

C0202

聽Tray 1 feeder up/down abnormality

C0204

聽Tray 2 feeder up/down abnormality

C0206

聽Tray 3 lift-up failure (When PC-110 or PC-210 is installed)

C0208

聽Tray 4 lift-up failure (When PC-210 is installed)

C0210

聽LCC lift failure (When PC-410 is installed)

C0211

聽Manual feed up/down abnormality

C0214

聽LCC shift failure (When PC-410 is installed)

C0216

聽LCT up/down abnormality (When LU-302 is installed)

C1004

聽FNS communication error (When FS-533, FS-534, FS-534SD or JS-506 is installed)

C1081

聽SD communication error (When FS-534SD is installed)

C1102

聽Main tray up/down motor drive malfunction (When FS-533, FS-534 or FS-534SD is installed)

C1103

聽Alignment plate motor/Fr malfunction (When FS-533, FS-534 or FS-534SD is installed)

C1105

聽Bundle eject motor drive malfunction (When FS-534 or FS-534SD is installed)

C1106

聽Stapler movement motor malfunction (When FS-533, FS-534 or FS-534SD is installed)

C1109

聽Stapler motor drive malfunction (When FS-533, FS-534 or FS-534SD is installed)

C1112

聽Stapler motor malfunction (When FS-534SD is installed)

C1113

聽Center-staple lead edge stopper motor malfunction (When FS-534SD is installed)

C1114

聽Center-staple front adjust drive motor malfunction (When FS-534SD is installed)

C1115

聽Center-staple knife drive motor malfunction (When FS-534SD is installed)

C1132

聽Punch drive motor malfunction (When FS-533+PK-519, FS-534+PK-520 or聽FS-534SD+PK-520 is installed)

C1140

聽Alignment plate motor/Rr malfunction (When FS-533, FS-534 or FS-534SD is installed)

C1141

聽Paddle motor drive malfunction (When FS-534 or FS-534SD is installed)

C1144

聽Pre-eject drive motor malfunction (When FS-534 or FS-534SD is installed)

C1145

聽Trailing edge stopper motor malfunction (When FS-534 or FS-534SD is installed)

C1156

聽SD paddle motor malfunction (When FS-534SD is installed)

C1182

聽Shift motor drive malfunction (When JS-506 is installed)

C1184

聽Paper discharge control motor malfunction (When FS-534 or FS-534SD is installed)

C1195

聽Paper discharge control motor malfunction (When FS-534SD is installed)

C1196

聽Center fold roller motor malfunction (When FS-534SD is installed)

C1197

聽Tri-folding guide motor malfunction (When FS-534SD is installed)

C11A1

聽Exit roller pressure/ retraction malfunction (When FS-533 is installed)

C11A2

聽Accommodation roller pressure/ retraction malfunction (When FS-534 or FS-534SD is installed)

C11E1

聽Paper exit switching drive malfunction (When FS-534 or FS-534SD is installed)

C1402

聽FS nonvolatile memory error (When FS-533 is installed)

C2152

聽Transfer belt fault at initial position return

C2153

聽Transfer belt spacing fault at K pressure switching

C2154

聽Transfer belt contact fault at all pressure switching

C2155

聽Transfer belt contact fault after K pressure established

C2156

聽Transfer belt spacing fault after all pressure established

C2253

聽PC motor failure to turn

C2254

聽PC motor turning at abnormal timing

C2255

聽Developing motor failure to turn

C2256

聽Developing motor turning at abnormal timing

C2355

聽Transfer belt cleaner cooling fan failure to turn

C2411

聽Developing unit/C new article release

C2412

聽Developing unit/M new article release

C2413

聽Developing unit/Y new article release

C2414

聽Developing unit/K new article release

C2551

聽Abnormally low toner density detected cyan TCR sensor

C2552

聽Abnormally high toner density detected cyan TCR sensor

C2553

聽Abnormally low toner density detected magenta TCR sensor

C2554

聽Abnormally high toner density detected magenta TCR sensor

C2555

聽Abnormally low toner density detected yellow TCR sensor

C2556

聽Abnormally high toner density detected yellow TCR sensor

C2557

聽Abnormally low toner density detected black TCR sensor

C2558

聽Abnormally high toner density detected black TCR sensor

C2559

聽Cyan TCR sensor adjustment failure

C255A

聽Magenta TCR sensor adjustment failure

C255B

聽Yellow TCR sensor adjustment failure

C255C

聽Black TCR sensor adjustment failure

C2561

聽Cyan TCR sensor failure

C2562

聽Magenta TCR sensor failure

C2563

聽Yellow TCR sensor failure

C2564

聽Black TCR sensor failure

C2650

聽Main backup media access error

C2A11

聽Drum unit/C new release failure

C2A12

聽Drum unit/M new release failure

C2A13

聽Drum unit/Y new release failure

C2A14

聽Drum unit/K new release failure

C2A21

聽Toner cartridge/C new release failure

C2A22

聽Toner cartridge/M new release failure

C2A23

聽Toner cartridge/Y new release failure

C2A24

聽Toner cartridge/K new release failure

C3101

聽Pressure roller pressure failure

C3103

聽Pressure roller release failure

C3201

聽Fusing motor failure to turn

C3202

聽Fusing motor turning at abnormal timing

C3302

聽Paper cooling fan failure to turn

C3425

聽Fusing warm-up trouble

C3722

聽Fusing abnormally high temperature detection (Edge of the heating roller)

C3725

聽Fusing abnormally high temperature detection (Main of the heating side)

C3726

聽Fusing abnormally high temperature detection (Center of the heating side)

C3731

聽Fusing abnormally high temperature detection (Hard protector)

C3825

聽Fusing abnormally low temperature detection (Main of the heating roller)

C3826

聽Fusing abnormally low temperature detection (Center of the heating roller)

C3922

聽Fusing sensor wire breaks detection (Edge of the heating roller)

C3925

聽Fusing sensor wire breaks detection (Main of the heating roller)

C3926

聽Fusing sensor wire breaks detection (Center of the heating roller)

C392A

聽Heating roller temperature sensor contamination (Main of the heating roller)

C392B

聽Fusing sensor wire breaks detection (Center of the heating roller)

C4091

聽I/F communication error

C40A1

聽Mechanical controller sub-CPU communication error

C40A2

聽Mechanical controller PF communication data error

C40A3

聽Mechanical controller PF transmission timeout

C40A4

聽Mechanical controller PF communication pulse error

C4101

聽Polygon motor rotation trouble

C4501

聽Laser malfunction

C5102

聽Transport motor failure to turn

C5103

聽Transport motor turning at abnormal timing

C5351

聽Power supply cooling fan motor failure to turn

C5355

聽Toner cartridge cooling fan failure to turn

C5360

聽Clean unit fan failure to turn (When CU-101 is installed)

C5370

聽Rear side cooling fan failure to turn

C5501

聽AC signal abnormality

C5601

聽Engine control malfunction

C5603

聽Front side communication error

C5604

聽PH configuration fault

C5605

聽Engine communication data error

C5606

聽Engine transmission timeout

C5610

聽PH LD drive communication error

C5611

聽PH EEPROM communication error

C6001

聽DF related configuration error 1

C6002

聽DF related configuration error 2

C6102

聽Drive system home sensor malfunction

C6103

聽Slider over running

C6104

聽Back side cleaning home sensor abnormality (initial) (When DF-704 is installed)

C6105

聽Back side cleaning home sensor abnormality (normal) (When DF-704 is installed)

C6704

聽Image input time out

C6751

聽CCD clamp/gain adjustment failure

C6752

聽ASIC clock input error (front side)

C6753

聽ASIC clock input error (back side) (When DF-704 is installed)

C6754

聽CIS clamp adjustment failure (When DF-704 is installed)

C6755

聽CIS gain adjustment failure (When DF-704 is installed)

C6756

聽CCD power-supply voltage malfunction

C6901

聽DSC board mount failure 1 (When SC-508 is installed)

C6902

聽DSC board bus check NG1-1 (When SC-508 is installed)

C6903

聽DSC board bus check NG1-2 (When SC-508 is installed)

C6911

聽DSC board mount failure 2 (When DF-704 + SC-508 is installed)

C6912

聽DSC board bus check NG2-1 (When DF-704 + SC-508 is installed)

C6913

聽DSC board bus check NG2-2 (When DF-704 + SC-508 is installed)

C6F01

聽Scanner sequence trouble 1

C8101

聽Before reading pressure welding alienation mechanism (When DF-629 or DF-704 is installed)

C8107

聽Glass cleaning mechanism trouble (When DF-629 or DF-704 is installed)

C8302

聽Cooling fan trouble (When DF-629 or DF-704 is installed)

C8401

聽Data flash failure

C9401

聽Exposure LED lighting failure

C9402

聽Exposure LED lighting abnormally

C9403

聽CIS LED lighting failure (When DF-704 is installed)

C9404

聽CIS LED lighting abnormally (When DF-704 is installed)

CA051

聽Standard controller configuration failure

CA052

聽Controller hardware error

CA053

聽Controller start failure

CB001

聽FAX board error 1

CB002

聽FAX board error 2

CB003

FAX board error 3

CB051

聽FAX board mount failure line 1

CB052

聽FAX board mount failure line 2

CB110

聽Instance generation error or observer registration error

CB111

聽Configuration space initialization NG

CB112

聽Semaphore acquisition, release error

CB113

聽Sequence error among main body tasks

CB114

聽Message queue control error

CB115

聽Main body - sequence error among FAX boards

CB116

聽FAX board nonresponse (Nonresponse after initialization)

CB117

聽ACK waiting timeout error

CB118

聽Receiving undefined frame

CB119

聽DMA transfer error

CB120

聽JC soft error

CB122

聽Device error (GA LOCAL SRAM)

CB123

聽Device error (DRAM)

CB125

聽Device error (GA)

CB126

聽Timeout error due to nonresponse from DC during suspension process

CB127

聽Timeout error due to nonresponse from CC during suspension process

CB128

聽Timeout error due to nonresponse from LINE during suspension process

CB129

聽Timeout error due to non-response from file system/file driver during suspension process

CB130

聽Driver soft error

CB131

聽Reception frame length error from main

CB132

聽Reception frame header error from main

CB133

聽232C i/f sequence error

CB134

聽DPRAM i/f sequence error

CB135

聽DPRAM CTL/STL register error

CB136

聽ACK waiting timeout

CB137

聽DPRAM RESET reception

CB138

聽Timeout error due to nonresponse from SPI tasks during suspension process

CB139

聽ISW failure of SubCPU

CB140

聽MSG I/F Error with JC

CB141

聽I/F error with driver

CB142

聽Undefined command reception

CB143

聽Command frame length error

CB144

聽Command parameter length error

CB145

聽Undefined parameter

CB146

聽Command/response sequence error

CB150

聽External class instance acquisition error

CB151

聽Job start error (Starting job parameter error/child job generation error)

CB152

聽Doc access error (Report buf access error)

CB153

聽Response wait timeout from external task

CB154

聽Internal que table control error (create/enque/deque)

CB160

聽Instance generation error

CB161

聽Timeout error

CB162

聽Interface error

CB163

聽Message que control error

CB164

聽Semaphore acquisition release error

CB165

聽Observer registration error

CB166

聽Reception resource check error

CB167

聽Deployment error of sending image information

CB168

聽Serialization error of receiving image

CB169

聽Access error to quick memory data

CB170

聽Internal que table control error (create/enque/deque)

CB171

聽Instance generation error

CB172

聽Timeout error

CB173

聽Interface error

CB174

聽Semaphore acquisition release error

CB175

聽Observer registration error

CB176

聽Unable to check TTI domain

CB177

聽Error return from TTI rasterizer

CB178

聽Receiving job generation error

CB179

聽Sequence control error

CB180

聽Access error to quick sending memory data

CB181

聽BlockBuff acquisition error

CB182

聽Sending block image error (Req, restore)

CB183

聽Receiving block image error (Req, store)

CB184

聽Storage error of receiving image information

CB185

聽Receiving data size logic error (Receiving data are not multiples of dotline)

CB186

聽Image buf acquisition (alloc) error

CB187

聽Error return from compressor

CB188

聽BandBuf control error (newInstance/get/free)

CB190

聽USB IF error (OS notifies an error during configuration setting after recovery from the sleep or attach.)

CB191

聽USB IF error (EndPoint1: Bulk Out (command, transmitted image data)) (error retry 1 min. timeout)

CB192

聽USB IF error (EndPoint2: Bulk In (response, received image data)) (error retry 5 sec.聽timeout)

CB193

聽USB IF error (EndPoint3: Interrupt In (fax board status)) (error retry 1 min. timeout)

CB194

聽USB IF error (EndPoint4: Bulk Out (main body status)) (error retry 3 sec. timeout)

CB195

聽USB IF error (Attach not detected for 1 min. after recovery from sleep)

CB196

聽USB IF error (Detach not detected for 1 min. after recovery from sleep)

CC140

聽Trouble related to security

CC151

聽ROM contents error upon startup (MSC)

CC152

聽ROM contents error upon startup (IR)

CC155

聽Finisher ROM error (When FS-533, FS-534, FS-534SD or JS-506 is installed)

CC156

聽DF ROM error (When DF-629 or DF-704 is installed)

CC159

聽ROM contents error upon startup (DSC1)

CC15A

聽ROM contents error upon startup (DSC2)

CC15B

聽Flash ROM error (saddle) (When FS-534SD is installed)

CC15C

聽Engine Flash ROM writing error

CC163

聽ROM contents error (PRT)

CC164

聽ROM contents error (MSC)

CC170

聽Dynamic link error during starting (AP0)

CC171

聽Dynamic link error during starting (AP1)

CC172

聽Dynamic link error during starting (AP2)

CC173

聽Dynamic link error during starting (AP3)

CC174

聽Dynamic link error during starting (AP4)

CC180

聽Dynamic link error during starting (LDR)

CC181

聽Dynamic link error during starting (IBR)

CC182

聽Dynamic link error during starting (IID)

CC183

聽Dynamic link error during starting (IPF)

CC184

聽Dynamic link error during starting (IMY)

CC185

聽Dynamic link error during starting (SPF)

CC186

聽Dynamic link error during starting (OAP)

CC190

聽Outline font load error

CC191

聽Setting parameter load error (LDR)

CC211

聽Authentication device general error

CC212

聽User validation error

CC213

聽User registration error/Card information setting error

CC214

聽User information deletion error

CC216

聽Acquisition failure of the number of trials/Initialize error of number of authentication

CD002

聽JOB RAM save error

CD004

聽Hard disk access error (connection failure)

CD00F

聽Hard disk data transfer error

CD010

聽Hard disk unformat

CD011

聽Hard disk out of specifications mounted

CD012

聽Mount error due to hard disk being unformatted

CD013

聽HDD mirroring error master

CD014

聽HDD mirroring error slave

CD015

聽HDD mirroring error master slave

CD016

聽HDD mirroring error master (rebuild)

CD017

聽HDD mirroring error slave (rebuild)

CD020

聽Hard disk verify error

CD030

聽Hard disk management information reading error

CD041

聽HDD command execution error

CD042

聽

聽

聽

聽HDD command execution error

聽HDD SCSI library error

CD043

CD044

CD045

CD046

CD047

CD048

聽

聽

聽HDD SCSI library error

聽Hard disk recovery timeout

CD049

CD04A

CD04B

CD050

CD110

聽Wireless LAN destination initialization error

CD201

聽File memory mounting error

CD202

聽Memory capacity discrepancy

CD203

聽Memory capacity discrepancy 2

CD211

聽PCI-SDRAM DMA operation failure

CD212

聽Compression/extraction timeout detection

CD241

聽Encryption ASIC setting error

CD242

聽Encryption ASIC mounting error

CD252

聽No relay circuit boards for IC-416 mounting at IC-416 mount setting

CD261

聽USB host board failure

CD262

聽Extension network adapter installation error

CD271

聽i-Option activated and additional memory not installed

CD272

聽i-Option activated and additional memory and HDD not installed

CD390

聽Nonvolatile data checksum error

CD391

聽Nonvolatile data save error (eMMC)

CD392

聽Nonvolatile data save error (EEPROM)

CD3A0

聽Counter error

CD401

聽NACK command incorrect

CD402

聽ACK command incorrect

CD403

聽Checksum error

CD404

聽Receiving packet incorrect

CD405

聽Receiving packet analysis error

CD406

聽ACK receiving timeout

CD407

聽Retransmission timeout

CD411

聽Touch panel board error

CD412

T ouch panel type mismatch

CD413

聽Electrostatic touch panel operation mode error

CD601

聽

聽Trouble related to security

CD602

CD603

CD701

聽Mechanical controller flash ROM writing error

CD702

聽Mechanical controller flash ROM device error

CD703

聽FW download communication fault

CD704

聽Finisher Flash ROM device error (When FS-533, FS-534, FS-534SD or JS-506 is installed)

CD705

聽Mechanical controller sub-CPU flash ROM device error

CD706

聽Mechanical controller sub-CPU flash ROM error

CDC##

聽Trouble related to security

CDF50

聽ASIC image version failure

CDF51

聽ASIC image version failure (back side) (When DF-704 is installed)

CDF70

聽ASIC image access failure

CDF71

聽ASIC image access failure (back side) (When DF-704 is installed)

CDFA0

聽ASIC image error

CDFA1

聽ASIC image error (back side) (When DF-704 is installed)

CE001

聽Abnormal message queue

CE002

聽Message and method parameter failure

CE003

聽Task error

CE004

聽Event error

CE005

聽Memory access error

CE006

聽Header access error

CE007

聽DIMM initialize error

CE101

聽Browser finish detected

CE201

聽Transmission operation log storage fault

CE301

聽Referring incorrect memory

CE302

聽Incorrect command

CE303

聽Finished due to error inside Qt library

CE304

聽Finished due to error outside Qt library

CE305

聽Program forced to stop

CED01

聽The authentication application information does not exist in the hard disk/eMMC board in the enhanced server authentication state.

CEEE1

聽MFP board (MSC) malfunction

CEEE2

聽Scanner section malfunction

CEEE3

聽MFP board (ENG) malfunction

CF###

聽Trouble code (CF###) is referred to as abort code.