写作｜“双十一”你维权了吗？英语投诉信怎么写？

To reverse this situation, it is advisable / desirable / recommended / suggested that ...

To improve the situation, it is advisable to take the following measures. For one thing, .... For another, ....

结尾段

表达希望快速解决问题的强烈愿望。对有关人员的努力表示感谢。希望尽快得到满意的答复。

I sincerely hope that it will review it's management system ...

I look forward to a day when we could ...

I do hope that the problems will be solved as soon as possible.

I hope my suggestions will be taken into consideration to improve the situation.

We believe that you will take this matter seriously from now on and make every effort to prevent its recurrence.

It is high time that ...

If it is not properly settled, I would like to demand a refund, or I would complain to the Consumers' Association.

投诉信语言

Letter of Complaint

投诉信

投诉信的写作必须注意，语言的运用要符合习惯，既要显得语气委婉礼貌，也要准确地表达自己的不满和要求。

常用词汇

complain

make a complain

appreciate

intolerable

dissatisfaction

terrible

convenience

be to blame

be not pleased with

take the following measures

be careless about

be in charge of

for one thing，for another

put yourself in my shoes

make a such serious mistake

投诉信

一

1. 介绍购物情况；

2. 反映存在问题；

3. 提出解决方案。

【注意】

1. 词数不少于80词；

2. 可适当增加细节，使行文连贯；

3. 开头结尾已给出，不计入总词。

可能用到的生词：投诉 complaint （n.）

【优秀满分范文】

To whom it may concern,

I am one of your customers. I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.

I am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.

Looking forward to your reply.

Sincerely,

Li Hua

投诉信

二

1、介绍购物情况；

2、反映存在的问题；

3、提出解决方案。

【注意】

1.词数100左右；

2.可以适当增加细节，以使行文连贯。

可能用到的短语：“双十一”Double Eleven

Dear Sir/Madam,

I am one of your customers.

Yours,

Li Hua

【优秀满分范文】

Dear sir/madam,

I am one of your customers. I’m writing to express my dissatisfaction regarding my recent purchase experience.

On “Double Eleven”, I bought a pair of shoes for my mother’s birthday on your website, but I didn’t receive them until this morning. However, much to my disappointment, what I found in the box was a pair of black shoes instead of the brown ones I ordered. What’s worse, there are some scratches on the shoes.

I’m so sorry to have received such poor service. I request that you either return my money or deliver a pair of brown shoes to me. And I would like to be keep informed how you deal with my complaint.

Please reply to me at your earliest convenience.

Yours,

Li Hua

【解析】

1、先说明写信目的和介绍购物情况；

2、反映商品存在的问题；

3、提出解决方案。时态会涉及到现在时和过去时，人称以第一人称来写。

写作时要注意要点全面，观点明确，态度诚恳。还要注意高级词汇和句型的运用，如不定式to express my dissatisfaction表目的，主语从句what I found in the box，定语从句I ordered。

宾语从句that you either return my money or deliver a pair of brown shoes to me.和how you deal with my complaint.词语regarding, to my disappointment, keep informed, deal with等。

素材均来源于高中英语研究中心

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