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Dear CherieClenickThank you for taking the time to complete a review for us. We very much appreciate constructive comments from valued guests like you as they help us focus on the areas we need to improve in to enhance your experiences with us. While I’m happy to note that you were satisfied with our accommodation and price, I’m disappointed to learn that we fell short of your expectations in other aspects of our service. On behalf of the team, please accept my sincerest apologies for the lapse in standards in our show of hospitality and rest assured that your well-intended feedback has been shared with our Front Desk team to ensure that this does not become recurrent conduct moving forward.

I hope to welcome you back to The Gardens - A St Giles Signature Hotel & Residences next time for a renewed stay and another opportunity for us to be offer you the St Giles Experience.