移除亚马逊库存官方流程：创建移除订单和取消移除订单的操作

Report an order issue, request reimbursement or cancel an order.

To have your inventory removed from an Amazon fulfillment center, submit a removal order. You can do this by:

Creating a removal order from the Manage Inventory page or the Recommended Removal report. See the Create a removal order section below.

Setting up automatic removals. See Remove inventory automatically.

Removing inventory in bulk by uploading an inventory file. See Remove inventory in bulk.

Which method you use depends on the type and condition of the inventory you want to remove. They are not mutually exclusive. You can have your inventory sent to a designated recipient. Or, if you don't want to have the inventory returned to you, you can request that we recycle it or dispose of it at the fulfillment center.

Don't use removal orders to send inventory to customers or as gifts. Removal orders are intended to return inventory to your possession, the manufacturer, or a third-party storage provider or re-shipper.

Note: Amazon notifies you of required removals when the inventory is no longer sellable. However, we also make recommendations to remove inventory that would be subject to upcoming long-term storage fees.

Note: Amazon cannot ship removal orders to US territories; PO, APO, FPO, or DPO boxes; or other fulfillment centers. Removal order returns cannot be used to fill customer orders or as gifts or promotional items. For more information, see Remove inventory (overview).

Begin creating a removal order from either the Manage Inventory page, Remove Unfulfillable Inventory page, Fix stranded inventory page, or the Recommended Removal report. From the Manage Inventory page, you can select any inventory that you want to remove. The Recommended Removal report includes only inventory that would be subject to upcoming long-term storage fees, while the Fix stranded inventory page includes all inventory in the fulfillment center that does not have a listing offer.

Do one of the following:

Tip: If the recommended removal list is more than one page, create a separate removal order for each page.

On the Manage Inventory page, select the items you want to remove, and then select Create removal order from the Action on selected drop-down list.

On the Recommended Removal report, click Begin removal process. If Begin removal process does not appear, you do not have any inventory that we recommend you remove.

On the Remove Unfulfillable Inventory page, select the items you want to remove, and then select Create removal order from the Action on selected drop-down list.

On the Fix stranded inventory page, select the items you want to remove, and then select Create removal order from the Action on selected drop-down list.

On the Create removal order page, under Method of removal, do one of the following:

Select Ship-to address to have your inventory returned to your designated recipient—for example, your own warehouse, the manufacturer, or a recycling center. Enter the address where you want the inventory shipped.

Select Dispose of to have your inventory disposed of at the fulfillment center.

For Set order ID, do one of the following:

Tip: Save your removal order ID for tracking purposes.

Enter a custom order ID.

Leave the field blank and an order ID will be created.

Under Product details, you will see the details of the selected items. To add inventory to the list, enter a title, MSKU, ASIN, or FNSKU in the Search and add items text box at the bottom of the page and click Search. Select the products you want to remove, and click Add selected.

Under Fulfillable quantity for removal, enter the number of fulfillable units to remove. This quantity cannot be greater than the total quantity available for removal.

Under Unfulfillable quantity for removal, enter the number of unfulfillable units to remove. This quantity cannot be greater than the total quantity available for removal.

Under Fulfillable quantity and Unfulfillable quantity, review the total inventory, total inventory available for removal, and total inventory not available for removal.

Note: Under Total inventory not available for removal, click Legend to see the reason codes and a brief description of why inventory is not available for removal.

Check the product details to ensure the items listed are the ones you want removed. To change the items to be removed, click Add or Delete.

Click Review.

Review the order ID, method of removal, ship-to address, and the details of the selected items for removal.

Click Confirm to complete the removal order. If you decide not to complete the removal order, click Cancel order.

A pop-up message that reads, “Removal order has been placed” indicates your removal order submission has been successful.

Note: It can take up to 30 business days for inventory in your removal order to leave the fulfillment center. Once our carrier has picked up your removed inventory, it will contact your designated recipient to arrange delivery. If it cannot arrange delivery, an Amazon team member will contact you to help resolve the issue.

We will return all of the units in your removal order that, at the time you submit the order, are physically available for removal and not bound to another transaction—for example, reserved for an existing customer order.

After you have submitted your removal order, you have only a short time during which you can cancel the order. You can cancel the order if it’s in Planning or Pending status. Removal orders usually are in Planning or Pending status for only a few hours.

If the status is Processing, you will not be able to cancel the order. During peak periods such as Prime Day, Black Friday, Cyber Monday, and the holidays, removal orders can stay in Processing status for several weeks.

To cancel a removal order:

On the Manage Orders page, click Advanced search.

In the Search drop-down list, select Order ID, enter your removal order ID, and click Search.

Under Status, confirm that the status is Planning or Pending.

Under Action, click Cancel this order.

Important: Your removal order may have moved to Processing status before the cancellation request was received. Check back later to confirm that the order was canceled.

Sellers are not able to cancel a removal order for a required removal. For more information, see Required removals.

If your removed inventory will be shipped to a third party, make sure that it recognizes your business name, knows to expect your shipment, and is ready to receive all pallets or boxes at one time.

Make sure the phone number you provide in the removal order is accurate. Our carriers will call that number to schedule a delivery time.

If your designated recipient is the manufacturer, Amazon will not reimburse you for any items the manufacturer does not buy back.

Important: By submitting a removal order, you agree to receive all units in that order at your designated ship-to address within 30 days after our carrier picks them up from our facilities. If your designated recipient does not accept delivery of these units within this time frame, we may instruct the carrier to dispose of them. If that occurs, you would pay for the disposal costs and would not be entitled to a reimbursement from Amazon. If delivery failures persist, you could lose the ability to submit removal orders for any of your inventory in fulfillment centers. That inventory would continue to accrue storage fees and could be subject to long-term storage fees.

When your removed units arrive, accept delivery and document any damage. We will reimburse you for damaged units in accordance with the  lost and damaged inventory reimbursement policy. Refused units are subject to the 30-day receiving period described above.

To claim a reimbursement for a unit, you must provide evidence of the damage to that unit. “Example” images—that is, images of other units—are not acceptable, nor are wide-angle group images.

Likewise, if your shipment contains items that do not belong to you, accept delivery and document the items you received before contacting us.

Providing full, clear pictures of damaged or incorrect items will help our investigation team resolve the issue more quickly.