This article provides information on how to transfer pictures and videos through different connections to a computer and troubleshoot problems.
USB Connection
How to transfer pictures or movies from the camera to a computer using a USB connection
Wi-Fi® Connection
How to transfer pictures and videos using a Wi-Fi connection to a computer with the Microsoft® Windows® operating systemImporting images to your Mac (Wi-Fi) (OS X v10.10-10.11 / macOS 10.12 - 10.13)To transfer pictures and videos wirelessly using the Imaging Edge Mobile app to a mobile device, visit the Edge Mobile/How to use the website and choose your model.Transfer pictures and videos using NFC™ One-touch sharing to a mobile device
Memory Card
Transfer pictures to a computer
Troubleshooting
Frequently asked questions about the PlayMemories Home™ appThe computer doesn't recognize the USB connection from my digital cameraCan't make a Wi-Fi connection between the camera and the mobile deviceCan't save data on the computer through the wireless connection using PlayMemories HomeCan't import videos recorded in 60p/50p to Apple iMovie® softwareThe message "Videos that can't be imported by PlayMemories Home were found." is displayed, and images can't be imported.
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